Privacy Policy

This Privacy Policy Statement ("the Privacy Policy Statement") governs .com.my Eastspring Investments Berhad on the Internet (eastspringinvestments.com.my) offered by Eastspring Investments Berhad.

The Customer's personal information is collected in order to avail the Customer of the Eastspring Investments Berhad's Internet services (www.eastspringinvestments.com.my) and to enable Customer to enjoy access to other online services offered by the Eastspring Investments Berhad. The Customer herewith refers to online registrants and/or customers who have or had invested withEastspring Investments Berhad.

This Privacy Policy Statement is issued to reinforce the Eastspring Investments Berhad's commitment to the policy of protecting at all times the confidentiality, integrity and security of the information provided by Customer to Eastspring Investments Berhad.

1. SECURITY OF INFORMATION

SECURITY PROCEDURES IN PLACE TO PROTECT THE CUSTOMER'S INFORMATION Eastspring Investments Berhad Bhd is committed to using its best endeavours to maintain high computer security standards and procedures in order to ensure that all information provided by the Customer are secure and confidential at all times. To this end, Eastspring Investments Berhad has in place the required control systems to ensure security and confidentiality of the Customer's information at all times. These security standards and procedures shall be maintained notwithstanding that the company-customer relationship may have been terminated or otherwise ended. Nevertheless Eastspring Investments Berhad hereby expressly advises the Customer that the Eastspring Investments Berhad  does not have control over the computer, computer software, systems and other incidentals used by the Customer to access the www.prudentialfunds.com.my on this website and further that transmission over the Internet cannot be guaranteed, warranted or represented to be absolutely secure.

2. DISCLOSURE OF INFORMATION

In accordance with strict compliance to Guidelines by Securities Commission, and apart from the sharing of information between authorized persons of Eastspring Investments Berhad such as licensed unit trust agents, institutional agents and/or Prudential Group, Eastspring Investments Berhad will not disclose the Customer's information to any third party or external organizations without prior consent.

If the Customer does not wish to have the Customer's information shared with any other party, or the Customer does not wish to be solicited for products or services offered by Eastspring Investments Berhad or parties it provides information to, please write in to the Eastspring Investments Berhad at the address below:

Strategic Marketing Unit
Investment Services and Strategic Marketing Department
Eastspring Investments Berhad
Level 12, Menara Prudential
10 Jalan Sultan Ismail
50250 Kuala Lumpur
Email :  

The instances where Eastspring Investments Berhad will disclose the Customer information are:

1. where it is required by law, Court Order or is otherwise legally permitted;
2. where such disclosure is required under Order of Court, legislation or regulations to be divulged to any government agency, agencies, ministries, departments or bodies established or approved by Securities Commission;
3. where requested or permitted by the Customer in writing.

3. COLLECTION AND USE OF CUSTOMER INFORMATION

Certain personal information of the Customer as particularised by Eastspring Investments Berhad from time to time will be required to be submitted to the Eastspring Investments Berhad by the Customer to enable Eastspring Investments Berhad to process the Customer's request for information pertaining to services offered by Eastspring Investments Berhad for handling queries, evaluating Customer's investment needs and/or offering Eastspring Investments Berhad's products and services. Generally, the nature of information that is required includes but shall not be limited to information such as Customer's name, address, e-mail address, telephone number, age, gender, particulars of identity documents such as identity card or passport and where applicable, financial information such as information of income, assets, liabilities for the purpose of financial planning services as Eastspring Investments Berhad shall require from time to time.

Although the primary purpose of acquiring the information is to confine its use to the normal course of the general business between Eastspring Investments Berhad and its Customer, the said information may also be applied for purposes incidental to and connected with the said primary purpose including the provision of eastspringinvestments.com.my as well as to evaluate the Customer's needs that may arise from time to time, to enable Eastspring Investments Berhad to facilitate the provision of information pertaining to the Eastspring Investments Berhad's products and services available from time to time.

4. CUSTOMER'S QUESTIONS OR COMPLAINTS

Any questions or complaints relating to the Eastspring Investments Berhad's handling of personal information may be made to:

Customer Service
Eastspring Investments Berhad
Level 12, Menara Prudential 10 Jalan Sultan Ismail
50250 Kuala Lumpur
Tel: 03- 2332 1000
Email :